Frequently Asked Questions

How long does a counselling session last? Is the counselling service free? Is the 'drop in' a group session? Can my family/friend come into the session with me? Will my Counsellor tell other people what we have discussed? How many session will I need? Is my appointment the same time each week? Will my counsellor a lot of questions I may not want to answer? What happens if I miss one of my sessions? Will I see the same person every time I come? What does the counsellor do? Will the Counsellor keep notes about me?

How long does a counselling session last?
Counselling session usually last between 50minutes to an hour. 'Drop in' sessions usually last about 30 minutes.

Is the counselling service free?
Yes, our service is free.

Is the 'drop in' a group session?
No, you will see the counsellor on a one-to-one basis.

Can my family/friend come into the session with me?
No, but they are welcome to wait in the reception area.

Will my Counsellor tell other people what we have discussed?
Your counsellor won't tell anybody what you say to them unless they think that you are in danger. Your counsellor will always discuss this with you.

How many session will I need?
Your counsellor will discuss this with you.

Is my appointment the same time each week?
Yes.

Will my counsellor a lot of questions I may not want to answer?
No. The counsellor is there to listen to what you want to talk about. They will not ask you things that you will feel uncomfortable talking about.

What happens if I miss one of my sessions?
We do like clients to let us know if they can't keep an appointment but we appreciate that sometimes it is not always possible to contact us. You will be offered one more session the following week at the same time and you will be asked to confirm that you will be attending.

Will I see the same person every time I come?
Yes, except for the 'drop in' when we can't guarantee that it will always be the same counsellor.

What does the counsellor do?
Your counsellor is there to listen to all kinds of things and won't judge you or tell someone else. We know counselling is not always easy but it can help a lot. Your counsellor will try to understand you and will not tell you what to do. Counselling is not advice.

Will the Counsellor keep notes about me?
This will be explained to you on your first visit.

If you have any other questions you can always ask your counsellor.